Episode 22: Stevens makes the Wheels go ’round
For many people, their first experience with a library came as they stepped on to a bookmobile.
For Sherry Stevens, the longtime manager of the Sno-Isle Libraries Library on Wheels service, that means she is connected to thousands of these memorable moments.
In this episode, “Check It Out!” podcast co-hosts Ken Harvey, Cindy Tingley and Paul Pitkin chat with Stevens and share their own takeaways from the conversation such as:
- Library on Wheels also included a books-by-mail program for customers who can’t otherwise use library services.
- In addition to a traditional bookmobile, Sno-Isle Libraries also operates a “cart-hauler” service that brings carts of library material to more than 120 locations such as child development centers across Snohomish and Island counties.
- Where the Sno-Isle Libraries Bookmobile goes, so does enhanced Wi-Fi service available to customers during the stop.
- At cart-hauler stops, library staff members bring along a Wi-Fi hotspot to enable online ordering and other customer services.
Stevens also tells a heartwarming story of a customer of Chinese background who was all smiles when he realized Bookmobile staff made a special effort to bring books in Chinese for him.
Ken Harvey is Communications Director for Sno-Isle Libraries. Ken brings broad professional experience from his service with Community Transit, Sound Transit, Reno, Nev., and several positions in radio and TV.
Cindy Tingley is an instructional developer with Sno-Isle Libraries. Through experience as a radio DJ, a police officer in Key West, Fla., certified technology instructor and Usui Reiki trainer, the common thread is Cindy loves teaching new skills.
Paul Pitkin is Director of the Sno-Isle Libraries Foundation. He also plays guitar, along with several other instruments, sings and writes music.
The Sno-Isle Libraries Foundation proudly supports the innovative work of Sno-Isle Libraries through private donations.